We are looking for an extraordinary Customer Success Specialist for our team in the picturesque city of Tallinn, Estonia. If you live and breathe personal growth just like us and you are passionate about helping others rock their greatest lives, you might have just found the career opportunity of your dreams. Read on and explore what this position can bring to you.
What is Mindvalley?
Mindvalley builds businesses that innovate on transformational education for all ages, through mediums that range from digital publishing, educational technology, e-learning, mobile apps, events and our own university. We stand for ideas that enable people to be extraordinary and impact lives, we focus on teaching what school forgot to teach you. Founded in 2003 by Vishen Lakhiani, we are a team of 200+ people from 40+ countries, working to pushing humanity forward through reforming global education. You'll be exposed to some of the best knowledge, people, and resources available anywhere. Mindvalley is considered one of the top places in the world to work and has been written about in magazines, articles and on TV.
Are you ready to get personal?
The messages we receive on a daily basis are from people in our global learning community who are passionate about creating a better version of themselves with the help of our courses. They often share deeply personal stories with us and seek for help in their journey of growth.
In this position, you can directly interact with our students and be reminded every day of the impact we have on their lives as well as the diversity of our growing community. We don’t believe in work-life balance, we believe in work-life integration and working towards the mission we believe in: pushing humanity forward. As a Customer Success specialist, you need to be able to solve complex problems and come up with outside-the-box solutions on a daily basis in order to help our students become the next best version of themselves.
Change is the only constant
We are proud of rewriting the principles of learning and we don’t settle for the ordinary. The “Mindvalleyverse” is an ever-changing environment that welcomes inspired innovators who seek ways to improve every process they touch and enjoy the thrill of a fast-paced work culture.
Experimentation is as welcome in the WOW team as refreshing raindrops in the summer heat. It is a dynamic team where you get a chance to unleash your dormant writing skills, coordinate between other teams of the company, and constantly look for small details to be fixed or upgraded. No rules are carved in stone over here so you are invited to leave a lasting impact on our team with your audacious ideas.
We drew the line at the bar of awesomeness
We were awarded Best Customer Support in Asia by NiceReply’s Customer Happiness Awards. It wasn’t by mistake. We don’t just care about our customers, we absolutely love them. This is what is required if you want to deliver an amazing experience. And to be honest, it all comes pretty naturally to us. We are positive and passionate, and we move mountains to make our customers smile.
Mindvalley is aiming to be the gold standard for customer success in the education industry. We’re delighted to say that we now regularly hit a 95% customer satisfaction in ratings according to Nicereply, and rank among the top companies worldwide that use this service. We're on the right track to become the best customer success team in the world, the team which sets the standards for everyone else - no kidding! This is what drives us every single day.
We love growth & freedom
We give our agents full ownership over their responsibilities and the strategies and methods they choose to achieve results. Flexitime and remote work give you the opportunity to work from your favorite cafe or the comfort of your home. We are our own project managers, we are diligent in every area of our lives and we gain inspiration from each other. We care about the whole you, not just the version of you that shows up to work and encourage you to have higher goals and ideals in all areas of your life. (Have we mentioned a myriad of free Mindvalley courses?)
As a Customer Success Specialist in Estonia, you will be among the first ones to see the new Mindvalley office in Tallinn. It is an exciting time for us at Mindvalley to expand to this beautiful place of green summer paradise and winter wonderland while helping the world move forward! Tallinn is not only a treasure box of the Baltic area with its historical buildings but also one of the most innovative countries introducing e-residency - we have no doubt we have chosen the right destination.
Does this sound like a dream job to you?
This is a long-term opportunity and a great chance to acquire in-depth knowledge in Customer Success. You will be starting with email communication and potentially expand your responsibilities to other forms of support based on your performance, while being able to deep dive in all our content. As soon as a new program rolls out, you can be the first person to try & test it, learn tons about yourself, and uplevel all aspects of your life. We would like to offer this opportunity to someone who is both deeply passionate about Customer Success and Mindvalley! You are welcome in our tribe if you resemble the following:
We value our employees and we believe that happiness is the new productivity. If you join us, you will receive:
If this resonates with you then we’d love to hear from you. Apply now and join one of the most awesome work cultures on the planet!
Your application MUST include: